“We have moved from working with paper and forms to digitalising the entire quality and safety inspections procedure,” explained Jonas Zetterqvist, digital expert at JSB Construction AB. “The necessary inspections are now made on-site as work progresses and all the information is saved automatically, with photographs added where necessary.”
Mattias Kjörling, supervisor at JSB Construction AB, highlighted some of the new advantages already achieved: “Customers have reacted very positively to the digital transition. For example, they can now read the site diary and see the photo documentation remotely. As a result, everything is 100% transparent, giving customers excellent project insight and the dialogue has improved, resulting in fewer queries and discussions.”
Working digitally is also achieving significant time savings. JSB employees no longer need to make notes on paper, type them up in the office and subsequently upload and distribute the information via email. Instead, everything is now done in Congrid’s mobile app so all stakeholders have the latest information available in real-time.
“Currently, we mostly use the app on mobile phones — for example, for safety checks, environmental notes and quality inspections. Additionally, an increasing number of our subcontractors have started using Congrid to view floor plans, instead of running around with a pile of papers which are easily damaged by bad weather,” commented Kjörling.
Since JSB Construction AB started working with Congrid, staff have participated in training sessions and webinars organised by Congrid and the overall level of service is something that has stood out for the JSB team, as Zetterqvist emphasised:
“I feel that we always get a swift response to our questions and we also have our dedicated contact person at Congrid. The service level is a critical factor in the overall success of a digital solution roll-out and an area where technology companies can differ significantly. Congrid fully recognises the importance of becoming part of their customer’s journey. We also have peace of mind we’re working with the right partner due to their continuous product development.”
Andrej Silverörn, Congrid’s sales manager in Sweden, who has followed JSB Construction AB’s path towards digitalisation over the last 12 months, commented:
“With the Congrid app, JSB can now ensure quality and safety in all of their construction sites, without the risk of information disappearing in emails or paper trails. They can follow the status of all inspections and observations from their creation to approval and nothing gets lost. Everything is now done efficiently in the app and staff don’t need to be physically in the office to share data with various stakeholders.”
The user-friendliness of Congrid’s software also means that all the different professions involved in a construction project can become familiarised with the new digital way of working quickly and easily.
“The feedback we have received from users is that Congrid is very easy to use. Large buttons and guiding menus help users to adopt the system effortlessly. Customers also value how the information saved during the project can be used as a decision-making basis for future renovations, repairs and new buildings,” Silverörn concluded.
